5rt Privacy Policy – Malaysian Player Personal Data Protection

5rt is committed to protecting the privacy of every individual who interacts with our platform. We understand that personal data is a valuable asset, and the trust you place in us when you register as a member will never be taken for granted.

This Privacy Policy is prepared in accordance with relevant data protection requirements and best industry standards for online gaming platforms. We practise the principle of "privacy by design" — meaning data protection is built directly into every system and process we develop, not added as an afterthought.

When you use the platform 5rt — whether to register an account, make a deposit, play games, or simply browse our website — certain information is collected. This document explains exactly what that information is, why it is collected, how it is used, and who can access it.

We have never sold your personal data to third parties for marketing purposes. This is not merely a promise on paper — it is a core operational policy that defines how we run our business.

We collect various categories of information depending on how you interact with the platform 5rt. The following is a detailed breakdown:

Information you provide directly:

• Full name, date of birth, gender, and nationality.
• Registered email address and mobile phone number.
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Identity documents such as your national ID (MyKad) or passport during the KYC process.
• Current residential address for identity verification purposes.

Information collected automatically:

• IP address, browser type, operating system, and device language settings.
• Access log data including date, time, pages visited, and session duration.
• Device information such as unique device identifiers and phone model.
• Geolocation data based on IP address for compliance purposes.
• Transaction records including deposit history, withdrawals, and gaming activity.

Every piece of information we collect has a clear and legitimate purpose. 5rt uses your personal data for the following purposes:

• Account management: Creating, verifying, and maintaining your member account securely.
• Transaction processing: Processing deposits and withdrawals to your Malaysian bank account accurately and promptly.
• KYC Compliance: Meeting "Know Your Customer" requirements to prevent money laundering and fraud.
• Platform security: Detecting and preventing unauthorized access, fraud, and suspicious activity.
• Customer support: Resolving complaints, inquiries, and technical issues more quickly and effectively.
• Service communications: Sending important notices regarding your account, policy changes, or relevant bonus offers.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
• Platform improvement: Analyzing usage data in aggregate to improve the overall user experience.

We do not use your data for third-party advertising purposes or to build marketing profiles sold to other companies.

5rt does not sell, rent, or trade your personal information to any third party. However, there are limited situations where we need to share your information with certain parties:

• Trusted service providers: Payment processors, cloud service providers, and security solution providers that help us operate the platform — all bound by strict confidentiality agreements.
• Game providers: Gaming software companies that provide slot, fish shooting, and casino game content require minimal data to operate their games on our platform.
• Regulatory authority: When required by law, court order, or direction from a legitimate regulatory body, we will disclose the necessary information.
• Financial crime prevention: Information may be shared with anti-money laundering agencies or law enforcement where evidence of illegal activity exists.

Protecting your personal data from unauthorized access, loss, or misuse is our absolute priority 5rt. We implement multiple layers of technical and organisational security:

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is protected with industry-grade encryption.
• Data encryption at rest: Sensitive information such as bank details and KYC documents are stored in encrypted format on secure servers.
• Two-factor authentication (2FA): An additional security layer for account access that protects you even if your password is compromised.
• 24/7 Monitoring: An automated threat detection system operates around the clock to identify and block suspicious access attempts.
• Internal access controls: Only staff who require access for their specific duties are permitted to view user data — based on the principle of "least privilege access".
• Regular security audits: Penetration testing and independent security audits are conducted regularly to identify and patch any vulnerabilities.

While we take all reasonable precautions, no system can be guaranteed 100% risk-free. In the event of any security incident involving your data, we are committed to notifying you within the timeframe required by regulatory obligations.

Website 5rt uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for basic platform functions such as login verification and session security. Cannot be disabled.
• Performance cookies: Collecting information on how you use our website to help us improve platform functionality and speed.
• Preference cookies: Storing your personal settings such as preferred language and display configuration.
• Analytics cookies: Helping us understand usage patterns in aggregate and anonymized form for platform improvement purposes.

You can manage your cookie settings through your browser at any time. Disabling certain cookies may affect the functionality of some parts of our platform, but will not prevent you from accessing core features.

As a user 5rt, you have the following rights regarding your personal data that we hold:

5rt retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law. Our general data retention guidelines are as follows:

• Active account data: Retained for the duration your account is active plus an additional period as required by regulatory obligations.
• Financial transaction records: Retained for a minimum of 7 years for anti-money laundering and tax compliance purposes.
• KYC documents: Retained for a minimum of 5 years after account closure in accordance with standard regulatory requirements.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Technical log data: Retained for 12 months before being automatically deleted.

When your data is no longer needed and there is no legal requirement to retain it, we will securely delete or anonymise it using industry-recognised methods.

Platform 5rt is exclusively for individuals aged 18 and above. We do not knowingly collect or process any personal information from children under the age of 18.

Should we discover that personal information of a minor has been collected without our knowledge, we will take immediate action to delete that information and close the account in question. Parents or guardians who find that their child has registered using false information are advised to contact us immediately.

5rt reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technology, regulatory requirements, or other legitimate operational reasons. We will notify you of significant changes via a prominent notice within the platform or by email to your registered address.

The "Last Updated" date at the top of this document will always reflect the latest version of our Privacy Policy. We encourage you to review this page periodically.

For any inquiries, concerns, or requests related to your privacy and personal data, please contact our support team via the live chat available 24 hours a day within the platform 5rt. We are committed to responding within a reasonable number of business days.